Thank you for supporting our small business, we truly appreciate our customers. Please see our exchange policy details below.  

  • We do not offer returns on products. In-store credit only. However, we will include a pre-paid return label for all domestic orders. (international orders are required to pay for their own return label)
  • We will exchange items bought in-store within 15 days of original purchase date.
  • We will exchange items bought online within 30 days of original purchase date.  
  • Items on sale of 60% or more are final sale.
  • Store credit on returned merchandise expires in 2 years from issue date.
  • Exchanged Items must have tags, be unworn and in perfect condition.
  • Must have receipt or proof or purchase. 
  • Some items are final sale like socks and perfume. Such items will be noted as final sale on the product page.
  • Shoes cannot be worn outside or be scuffed. They must be in the same condition as when purchased.
  • Exchanges are subject to store availability. If the item is not in stock, We will not issue store credit until the item has returned to MACHUS.
  • In-store credit is valid for 2 years from the issued date and will be cancelled after that date. (Please note that store credits cannot be combined with store promotion codes. We can only do 1 promotion code per transaction.)
  • We do not take responsibility for regular wear & tear on items purchased at our store. Please contact us if you believe you have a warranty request or manufacture defect.
  • We reserve the right to put items on sale at any given time. If you purchased an item within 7 days of that item going on sale and your size is still available, please email and we will issue you store credit for the difference. The 7 days begins on the purchase date.

For exchanges, please ship to the following address and please include a letter regarding the details of the exchange:

Attn: Exchange
1101 SW Alder Street
Portland, OR 97205

Thank you for shopping at our store and we look forward to assisting you.

Justin Machus & team

No Hassle Exchanges Return label included for a no hassle experience
Exchange Policy
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