Shipping Notes

We primarily use FedEx but certain situations call for UPS or USPS. We reserve the right to change carriers as needed. If you prefer one carrier or the other, please contact us with an email after the order at info@machusonline.com and we will make sure that method is chosen.

Items are generally shipped the next business day with the exception of holidays and weekends (orders placed on Saturday afternoon ship out on Monday). The store is closed on Tuesdays and all orders placed after 1pm on Monday will not go out until Wednesday     

Please allow 1-2 extra days for processing during peak business periods such as sale events and holiday seasons.

Lost shipments and stolen packages from doorsteps/mailboxes are not the responsibility of MACHUS and claims must be made by the customer to the appropriate carrier.

International Orders

MACHUS is not responsible for paying additional VAT charges for customs clearance. Each country is different. Delays and charges happen randomly and are out of our control. Although very rare, some delays can take several weeks.

For shipping to a destination outside the USA, additional tax, customs and import duties will be levied by the client's local government. All additional taxes and fees are the responsibility of the client. This can potentially range from 10%-40% of the total order value. This fee is separate from the shipping cost and is out of our control.

Because we are a registered business, we can not lower the value of products to avoid potential customs fees. Consequences of such action could be harmful for both parties.

All Online Orders Are Always Tax Free